Need to reach us?
Here's how you can contact LotusFX no matter where you are. Reach out through any channel that works best for you.
Multiple Ways to Reach Us
Choose the contact method that works best for you
Phone Support
Call us during business hours for immediate assistance with your currency exchange or money transfer needs.
Email Support
Send us an email and we'll respond within 24 hours. Perfect for detailed questions or documentation.
Visit a Branch
Visit any of our 54 branches across Australia, New Zealand, and Fiji for face-to-face service.
Live Chat
Chat with our support team in real-time during business hours for instant answers.
Mobile App
Download the Lotus app to contact support, track transfers, and manage transactions anytime.
Social Media
Follow us on Facebook and Instagram for updates, tips, and to reach out with questions.
Send Us a Message
Direct Contact Information
Australia
aucustomercare@lotusfx.com
20 branches across major cities
Mon-Fri: 9am-5pm AEST
New Zealand
nzcustomercare@lotusfx.com
18 branches nationwide
Mon-Fri: 9am-5pm NZST
Fiji
fjcustomercare@lotusfx.com
16 branches across islands
Mon-Fri: 9am-5pm FJT
Quick Response Times
Frequently Asked Questions
Quick answers to common questions about contacting us
What are your business hours?
We're open Monday to Friday, 9am-5pm in your local timezone. Some branches may have extended hours or weekend service. Check our locations page for specific branch hours.
How quickly will you respond to my inquiry?
Phone calls are answered immediately during business hours. Email and social media inquiries are responded to within 24 hours. For urgent matters, please call us directly or visit your nearest branch.
Can I schedule an appointment?
Yes! You can schedule an appointment at any of our branches by calling ahead, using our mobile app, or visiting in person. This is especially helpful for large transactions or complex currency needs.
Do you offer support in multiple languages?
Yes, our staff speak multiple languages including English, Hindi, Mandarin, Cantonese, Tagalog, and more. Let us know your preferred language when you contact us.
What information should I have ready when contacting you?
For general inquiries, just your name and contact details. For transaction-specific questions, have your transaction reference number ready. For new services, have your ID and proof of address available.